NuNu Policy Guide!
Please review all policies before booking. By booking an appointment, you agree to the policies below.
Booking
All appointments are online booking only. A nonrefundable deposit is required to secure your appointment. Your deposit goes toward your service total.
Refunds
Due to time and product used. Refunds are not provided on completed services. If there's a concern with your service ,please contact me within 48hrs so we can discuss adjustments.
Cancel/ Reschedule
For any reason, Please cancel or reschedule at least 48hrs before your appointment. Any notice given less than 48hrs advance will result in deposit forfeiture.
Clients are allowed ONE reschedule when requested within the 48hr window. You must reschedule within 48hrs of canceling. Any additional reschedules require a new booking and deposit.
Service Selection
Please book the service that best matches your desire hairstyle. If unsure on which service to book, need a service not listed, or have a specific hairstyle in mind , Please contact NuNu before booking.
Payment
Remaining balances are due BEFORE you leave your appointment.
Accepted payments: Cash, Card, Zelle, Apple Pay
Booking under the wrong service may result in additional charges, shorten service, or cancellation/rescheduling with a new deposit.
When in doubt, Check with NuNu first :)
Hair Prep
Please arrive with your hair taken down, fully detangled, unless a detangle or take-down service has been booked.
Additional fees may apply for unprepared hair or may require rescheduling with a new booking and deposit.
Guest
Hair & Wigs
Clients are responsible for providing quality hair purchased outside of NuNu. Not responsible for issues related to outside vendors.
Wig, Lace, or extensions requiring customization must be dropped of at least 48hrs ahead of appointment.
NO extra guests, children, or additional visitors unless previously approved.
Pricing
Prices listed are starting prices and may increase depending on hair condition, hair length, density, customization, or additional styling requested.
Late Arrivals
Please contact me if your running late. A 15-mintue grace period is allowed. After 15 minutes, your service may be shortened,or cancelled and deposit will be forfeited.
No- Shows
No-call/No-show appointments will result in deposit forfeiture. Future appointments may require full payment upfront.
Contact
Please allow up to 24hrs for a response to calls and messages.